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FREQUENTLY ASKED QUESTIONS
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Q. If Tensai don't have the product I am looking for in stock, can they order it for me?
A. Yes, as long as the specified product is within our supply range. Simply email your special request to sales@tensai.com.au and we will try our best to make it happen! |
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Q. How do I place an order?
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Q. How do I pay for my purchases?
A. At the moment we are offering payment by cheque, money order or bank deposit only. A paypal system will be set up shortly, so stay tuned! |
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Q. How long will I have to wait for my purchases to arrive?
A. Depending on availability, your purchase should be delivered to you within 14 days of purchase. You can check the status of your order by calling our office on 0418 680 898 |
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Q. What happens if I am not happy with my purchase?
A. If your purchased product does not meet your expectations we will gladly exchange it or offer store credit for the same amount (excluding delivery charges). |
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